Terms of Service
Last updated 4 October 2026
These Terms are a contract between you and Loophype ("Loophype", "we", "us") for the use of loophype.app and everything it offers (the "Service"). You accept them by creating an account, by ticking the box at sign-up, or by paying. If you accept them for a business, you confirm you can bind it, and "you" means that business.
In short: it's for business use; AI work costs credits, and each job shows its price before it runs; all payments are final; cancelling stops the next renewal; disputing a valid charge suspends the account; and you approve and are responsible for what gets published.
1. Business use only
Loophype is a tool for businesses and professionals who run social media. By using it you confirm that you are using it for business purposes and not as a consumer, and that you are at least 18 years old and able to enter into a binding contract.
2. Your account and workspace
Keep your sign-in details safe. You are responsible for everything done in your workspace: by you, by the team members and clients you invite, and by Loophype's AI agent acting on instructions given in your workspace.
Tell us straight away at usmanokayani@gmail.com if you think someone has used your account without permission.
3. Plans, credits and payment
- Subscriptions are billed in advance, monthly or yearly, and renew automatically until cancelled. You can cancel at any time; the cancellation takes effect at the end of the billing period you have paid for, and you keep access until then.
- AI work is paid for with credits (captions, planning, pictures, clips, voiceovers, music, video edits, research and similar). Every job shows its credit price before it runs, and running it means you accept that price. Credits are used up when a job runs, whether or not you like or use the result.
- Plan credits are for the billing period they come with and do not roll over. Top-up credits last 12 months from purchase. Credits have no cash value and cannot be refunded, transferred, sold or exchanged.
- Prices are shown at checkout and exclude taxes, which you pay where they apply. We may change prices with at least 30 days' notice; a change applies from your next renewal.
- You authorize us (through our payment processor, Stripe) to charge your payment method for your subscription, add-ons and the top-ups you buy. If a payment fails, we may pause AI work, publishing and other paid features until it is paid, and end the subscription if it stays unpaid.
4. All payments are final: no refunds
Every payment is final and non-refundable. That includes subscription fees, partial billing periods, unused or expired credits, top-ups, add-ons, downgrades, results you are unhappy with, and workspaces suspended or closed because these Terms were broken. The AI providers and other services we use charge us the moment a job runs, so used credits cannot be given back.
If we charge you by mistake (for example, twice for the same thing), write to usmanokayani@gmail.com within 30 days and we will correct it. Anything else we choose to do as a goodwill gesture is given in credits, not money, and does not set a precedent. See our refund policy.
Where the law of your place of business gives you a right that cannot be excluded, nothing in these Terms takes it away.
5. Chargebacks and payment disputes
If you think a charge is wrong, contact us first at usmanokayani@gmail.com. We answer billing questions within two business days.
Disputing a valid charge with your bank or card issuer is a breach of these Terms. When a payment is disputed, we suspend the workspace immediately while the dispute is open, and we give the card issuer your account's records, including your acceptance of these Terms, the prices shown and accepted before each job, usage logs and approvals. If the dispute is decided in our favour or withdrawn, the amount stays owing, and you agree to pay the dispute fees and collection costs we incur. We may refuse future service to anyone who files a dispute that is not made in good faith.
6. AI-generated content
Loophype uses AI models run by third parties. Their output can be inaccurate, incomplete, out of date, similar to content made for others, or unsuitable, and it is never legal, financial, medical or other professional advice.
Nothing is published until a person in your workspace approves it, or an auto-approve rule an owner turned on for that brand applies. You are responsible for reviewing content before it is published and for everything published from your workspace. We do not guarantee any result: reach, engagement, followers, leads or sales.
7. Your content and the rights you need
You keep ownership of what you upload and, to the extent the law allows anyone to own it, of what Loophype makes for you. You give us a worldwide, non-exclusive licence to host, copy, process, transmit and display your content only to provide the Service to you, including sending it to the providers listed in our privacy policy.
You confirm you have all the rights and permissions needed for everything you upload or ask Loophype to make: brand assets, music, images, footage, and anyone's name, face, voice or likeness. A voice clone or avatar of a real person needs that person's documented consent, which you must keep and show us on request.
8. Connected accounts and other platforms
Publishing, the inbox, WhatsApp, ads and insights work through social accounts you connect and through providers such as Zernio, Meta, TikTok, Google, LinkedIn and X. Their terms apply as well as ours. We are not responsible for their outages, API or policy changes, rate limits, content removals, account restrictions or bans, ad spend or ad results, or for posts they reject, delay or alter.
9. Acceptable use
You will not use Loophype to:
- break any law or any platform's rules, or infringe anyone's intellectual property, privacy or publicity rights;
- make deceptive deepfakes, impersonate a person or organization, or publish false or misleading claims or reviews;
- create spam, harassment, hate, sexual content involving minors, or content that promotes violence or self-harm;
- run political disinformation or coordinated inauthentic campaigns;
- get around credits, limits, approvals or security, or resell access to the Service or its credits;
- scrape, copy, reverse-engineer, overload or attack the Service, our providers or other customers.
We may refuse, stop or remove any job or content we reasonably believe breaks this section, without refunding credits.
10. Suspension and closing an account
We may suspend or close a workspace immediately if these Terms are broken, a payment fails or is disputed, its use puts others or the Service at risk, or the law requires it. A suspended workspace can still be seen but cannot make, publish or spend anything.
You can close your workspace at any time. When a workspace closes, unused credits are lost, and we delete its data as our privacy policy describes.
11. The Service is provided as is
We work hard to keep Loophype reliable, but we do not promise it will be uninterrupted or error-free, or that any provider, model or platform will stay available. To the extent the law allows, we disclaim all warranties and conditions, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
12. Limits on our liability
To the extent the law allows: we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, goodwill, followers or business opportunities; and our total liability for all claims relating to the Service is limited to the amount you paid us in the three months before the event that gave rise to the claim.
13. Your responsibility for claims
You will defend and compensate Loophype for any claim, loss, penalty or cost (including reasonable legal fees) arising from your content, your use of the Service, your connected accounts, your clients, or your breach of these Terms.
14. Changes to these Terms
We may update these Terms. We will post the new version here and, for material changes, tell workspace owners by email or in the app at least 14 days before they take effect. Using Loophype after that means you accept them.
15. Governing law
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. You and we agree to the exclusive jurisdiction of the courts of the Province of British Columbia.
16. Everything else
These Terms, our privacy policy and our refund policy are the whole agreement between you and us about the Service. If a part is found unenforceable, the rest stays in force. You may not transfer these Terms without our written consent; we may transfer them as part of a sale or reorganization. Not enforcing a right is not a waiver of it. Contact us at usmanokayani@gmail.com.